View Jobs by Category:


Complaints Specialist

Date posted: 04 Dec, 2014
Ref: Ref:cs041214
Industry: Compliance
Salary: £26000 - £28000 + Bens
Location: Nottingham
Contract Type: Permanent
Apply Online

Further Information

My client is a well established and growing Financial Services provider based in the East Midlands. Due to the continued success of the business and subsequent growth of the Compliance function, they are currently recruiting for a Complaints Specialist.

Reporting to the Head of Compliance you will ensure that agency and client reported complaints are captured, analysed, monitored and controlled.Complaints management will involve gathering data and information in a timely manner, producing root cause analysis, charts and governance to support the overall oversight activities of the team and the assurance of clients.

Your main responsibilities will include-

  • Gather data from suppliers and clients on a regular basis

  • Analyse data, deepen investigations into core risk areas and pursue immediate rectification where required

  • Root cause: Service and High Degree complaints

  • Create, maintain and deliver complaint dashboards, reports in-line with agreed SLAs and requirements

  • Carry out insight activity, workshops with clients and suppliers as required

  • The ability to handle high level complaints and resolve within given SLA.

You will be a Complaints professional with previous experience and transferable skills you can bring to the role. You will have experience of assessing data and information against policy and procedures, management of monitoring 3rd parties or supplier complaints/activity and experience of working within a dynamic compliance and operational environment.


Back to the Job List
Compliance Officer Jobs

Compliance

Coverage of – Chief Compliance Officers, Divisional Heads and Directors, Regulatory Affairs, Monitoring and Reporting, Policy, Product Advisory, Training & Competence, Research, Information Security, Data Protection

More
Risk Management Jobs

Risk Management

Coverage of – Chief Risk Officers, Divisional Heads and Directors, Credit Risk, Operational Risk, Conduct Risk, Market Risk, Investment Risk, Enterprise Risk, Regulatory Risk, IT Risk, Business Continuity, Reporting, Model Validation, Optimisation, Liquidity, Quantitative Analysis, Solvency II, Basel III

More
Fraud prevention and detection jobs

Financial Crime

Coverage of – Anti Money Laundering, Anti Bribery & Corruption, Account Opening, Forensic, Fraud, Head of AML, Head of Financial Crime, Investigations, KYC, MLRO, Sanctions, Surveillance, Training

More
internal auditing jobs

Audit

Coverage of – Director of Internal Audit, Senior Audit Managers, Audit Managers, Internal Auditors, IT Auditors, Quality Assurance Auditors, Treasury Risk Auditors, Corporate Governance Auditors

More

Latest Jobs