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Complaints Manager

Date posted: 29 Jan, 2015
Ref: Ref:cm290115
Industry: Compliance
Salary: To 30K + Outstanding Benefits
Location: Milton Keynes
Contract Type: Permanent
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Further Information

My client is a Financial Services provider based in Milton Keynes. Due to the continued success of the business and subsequent expansion of the Complaints Function they are currently recruiting for a Complaints Manager.

You will manage a team which owns the investigation, resolution and outcome of any complaints from Customers of the business. This role is required to deal with an extensive variety of escalated complaints, systems and processes whilst being fully compliant with relevant legislation including but not limited to Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), Treating Customers Fairly(TCF) and relevant Vulnerable Customer guidance.

You will currently be working in a Complaints role within the Financial Services sector. You will have experience of managing teams of staff and be able to deal with complaints in line with FCA guidelines. My client offers a competitive salary, an outstanding benefits package (fully expensed car and fuel card) and scope to progress within the business.

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